A street scene of Prospect homes

ONLINE reservations, the chance to live mortgage-free for six months and even grocery shopping for homeowners are just some of the ways Prospect Homes is adapting in light of the Covid-19 situation.

The company has introduced a range of measures from new IT systems to a network of support to protect customers and colleagues during the unprecedented times.

Working with ContactBuilder, Prospect has fast-tracked the implementation of a cloud-based customer relationship management (CRM) system enabling the introduction of online reservations.

One customer eager to secure a new home has already made an online reservation at Greenfields in Clitheroe. Prospect is also working with other potential purchasers across developments in Cheshire and Lancashire.

Samantha Williams, head of sales at Prospect Homes, explained: “We’ve been looking at introducing a customer relationship management system for around nine months but our plans were accelerated due to the Coronavirus. The introduction of the CRM system means we can keep all communication we have with customers on file in one place.

“The real advantage of the system is that it offers the ability for customers to reserve a new home online. It means that whereas traditionally buyers would have to come to the development to sign the paperwork and pay their reservation fee, now they don’t have to. Our sales teams are currently working remotely from their own homes and once they have qualified a customer they can send them a link to the online application to complete so that they can reserve a new home. We’ve already taken our first reservation using the system, which demonstrates how quickly staff and customers have adapted.”

For a limited time only Prospect is waiving the reservation fee. If that wasn’t enough, selected properties are available with the offer of living mortgage free for up to six months.

Prospect Homes is part of The Riverside Group Limited and builds high-quality residential homes across the North West including Rose Gardens and Greenfields in Clitheroe, The Ridings in Longridge and Hall Drive Park in Alsager.

All of the profits from the sale of Prospect homes are reinvested back into Riverside to help support vulnerable members of the community.

PPE from Prospect Homes construction sites were given to Riverside for use by those in customer facing roles including in supported housing and retirement developments.

“We have been looking at other ways staff can be deployed within the group while our sites have been closed. For example, our site managers were made available to Riverside to help and support their residents as and when required.” Samantha added.

Construction teams have this week begun a phased return to work, with reduced numbers of people on site. Sales teams are continuing to work remotely.

As part of social distancing measures and to help protect colleagues and customers, Prospect fitted secure key boxes accessed via a personal code so that customers could collect the keys to their new homes without physical contact.

Prospect is also checking in with existing homeowners on current and recently completed sites to offer support.

“We’re very much here to help in any way we can. We are contacting homeowners to ask how they are and to offer assistance to anyone who is vulnerable or self-isolating. Homeowners have been happy to hear from us but as yet we’ve not been asked to shop for any of them.”

Recognising that colleagues may be missing the social aspects of working on site or in the office, Prospect has also brought staff together for a virtual quiz and bingo night.

“We held a staff night in/ night out using a video calling app so that the team could socialise together while social distancing,” Samantha added.

“It was so much fun they want it to be regular event.”

For more information about Prospect Homes see http://www.prospecthomes.co.uk.