Hollins Homes says Yourkeys partnership could attract more customers

Hollins Homes says its new partnership with proptech firm Yourkeys could attract more customers who are actively seeking a simpler home-buying journey.

The Manchester-based housebuilder was established four years ago. The company has become known for the exceptional quality of its homes and for the wide range of options it offers to customers.

Hollins Homes has now adopted the Yourkeys software, which facilitates faster progression of sales through a contact-free process.

It is directly integrated into over 2,000 conveyancers and mortgage brokers, meaning real-time sales progression updates are fed back into the Yourkeys platform.

Its newest function enables contact-free sales by allowing buyer checks, ID verification, automated document generation and reservation fees to be processed online.

Mark Yates, Sales and Marketing Director for Hollins Homes, said: “Yourkeys gives power to the customer. It makes buying a home simpler.

“As a relatively new company, we may not be as well known as some of our competitors, but people are usually bowled over when they come to a development and see the quality of the product. Now we can exceed their expectations of the customer experience as well.

“Through Yourkeys, the customer can access all the information they need. The documents are online 24/7 so they don’t need to make an appointment or call to find out what is happening.

“Soon we will be able to reduce the time from reservation to exchange. That’s better for the customer as it means their new home is secured. It’s also better for our business because it gives us certainty of when a sale will complete.

“This is an opportunity to transform the customer experience and in time, the ability to progress through this platform could be something that homebuyers look for and expect.”

Hollins Homes has begun progressing its first reservations through Yourkeys and found the software easy to adopt.

Mark said: “Even when customers have reserved in the sales office, they have gone home and immediately uploaded ID documents and taken a look at the information available.

“Our staff have been extremely receptive and can already see the benefits. Yourkeys is clean, structured and all the graphics are clear. There are simple steps to follow.

“The reporting tools are particularly useful. We have been able to adopt a range of standardised digital documents which are offered within the platform.

“The customer service from Yourkeys has really made a difference. The team are so responsive if we have any queries. The option to attend monthly webinars showing new features and offering advice is especially helpful for our whole team.”

Hollins Homes currently has developments in Shropshire, Lancashire and Cheshire, with another set to launch near Bolton.

For more information see hollinshomes.co.uk. To find out more about Yourkeys or to book a demonstration, see Yourkeys.com