Reapit launches compliance feature to help agents with material information legal obligation

Leading property technology provider Reapit has launched a new feature to help agents comply with the latest material information guidelines from the National Trading Standards Estate and Lettings Team (NTSELAT).

First introduced in May 2022 and expanded at the end of 2023, the guidance from NTSELAT is designed to ensure UK agencies’ property adverts are consistently declaring all the information the average consumer needs to decide whether to enquire about and ultimately purchase or rent a property.

Upfront disclosure of material information is a legal obligation under the Consumer Protection from Unfair Trading Regulations 2008. According to NTSELAT, failure to do so could be, “a criminal offence and a “trigger” offence for the purposes of a warning or prohibition order under the Estate Agents Act 1979. Agents may also be subject to a complaint made by consumers to their redress scheme”.

 

As easy as ABC

Based on this guidance, Reapit customers on the latest version of the platform can now add key material information from parts A, B and C to properties for sale or to let, including:

  • Council tax band
  • Tenure
  • Leasehold expiry date
  • Charges (including service charges and ground rent)
  • Shared ownership details (including rent payable and percentage owned)
  • Rental deposit requirements
  • Property type
  • Room types and count
  • Construction type
  • Parking
  • Utilities
  • Additional information covering broadband and mobile signal information, accessibility, rights & restrictions, flood & erosion risk

 

The user-friendly new fields on the platform’s property marketing screens enable agents to enter essential property details. This creates an easily accessible record for the agency, helping them deal with questions during property enquiries and ensuring the information is included in any property brochure created by the platform. The details will also be added automatically to the relevant property portals as each portal adapts to support material information.

 

Compliance clarity for the industry

Steve Richmond, General Manager at Reapit UK&I, stated, “We’re proud to introduce this essential feature, which will help agents comply with their legal obligations under the Consumer Protection from Unfair Trading Regulations 2008. We know from conversations with the NTSELAT that this is something their officers are closely monitoring to see how agents comply, and take action if they don’t.

“We placed a high priority on delivering this essential compliance feature. Collaborating closely with leading property portals, we aim to seamlessly integrate the valuable information provided on Reapit into property listings automatically. This strategic initiative is designed to enhance our customers’ compliance and ensure consumer confidence when enquiring about properties listed by our clients.

Agents concerned about material information compliance should review the NTSELAT guidance.

 

About Reapit:

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and letting agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and letting agents with powerful tools covering lead generation, sales, lettings, property management, client accounts, key management reports and analytics, underpinned by a robust security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management, enabling them to run their businesses, identify opportunities for growth, efficiently sell homes, manage rental properties, collect rent, communicate with their clients, and deliver an outstanding customer experience every time.

For more information visit www.reapit.com